Shipping & Delivery

How delivery works

Every product on this site is a digital licence. Once your payment clears, our system emails your key to the address you entered at checkout. There is no physical item, no tracking number and no customs to clear.

1. You order. Pick your product and pay at checkout.
2. We verify. Orders pass a short automated fraud check before the key is released. This protects you as much as it protects us.
3. You receive. Your licence key, the official vendor download link and step-by-step install instructions land in your inbox.
4. You activate. Install from the official source, paste your key, done.

How long it takes

Most orders are delivered in 5 to 15 minutes. A small number take longer — typically when the payment provider flags an order for manual review, or when the billing details do not match the card. If that happens we work through it as quickly as we can, and you can chase us at any point.

If nothing has arrived after one hour, do not sit and wait. Email or call us and we will find the order and re-send it.

What you actually receive

• Your genuine licence key or activation code
• A download link pointing at the software vendor’s own servers — never a mirror, never a file we host
• Written installation and activation instructions for your platform
• Your order reference, so support can find you instantly

If your email never arrives

Nine times out of ten it is one of these, in this order:

• Check spam, junk and promotions. Automated licence emails land there more often than you would think.
• Check the address you typed. A single wrong character at checkout sends the key nowhere. We can correct this and re-send.
• Check with your mail provider. Some corporate mail servers quarantine messages containing licence keys.

Still nothing? Contact us with your order number and we will re-issue it.

Re-sending a licence

Lost the email months later? Reinstalled your PC and cannot find the key? Get in touch. We keep a record of every order, and re-sending a key you already paid for is free and always will be. We will ask you to confirm the email address and order details first — that check exists to stop somebody else claiming your licence.

No physical shipments

We do not ship discs, boxes, USB drives or printed manuals, and we do not offer express, tracked or international shipping options, because there is nothing physical to send. Any delivery address collected at checkout is used for billing and fraud verification only.